Streamlabs Obs Chat Not Working? Here’s Fix

Published on: Nov 28, 2022 • 6 min read
  Steve


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One of the most important parts of your Twitch or YouTube stream is the chat box.

There, your viewers can send messages while you are streaming, which creates a deeper connection with your audience during your game streams.

Viewers will always be always to comment on your chatbox, but sometimes, you need to focus on the game, which is why adding a chat widget to Streamlabs’ streaming software is one of the smartest things you can do.

But if the chatbox was working well, and all of a sudden you say, “hey, why did the chat feature disappear?”

Then we need to find a solution to this problem right now.

Have some hope, and keep on reading today’s post to learn more about:

  • Why is Streamlabs OBS chat not working?;
  • How to fix chat on Streamlabs not working on your computer;
  • Best solution for Streamlabs’ streaming software chat not working.

Why is Streamlabs’ Stream Chat Not Working?

One of the biggest advantages that the Streamlabs Streaming Software has is the fact that you can add chat to OBS, and then use it on your YouTube or Twitch account for free.

You can customize your chat settings, select the font size, make it transparent, add a chatbot, set a new background, integrate it with Twitch commands on your channel, and use a great number of features implemented on Windows or Linux computers.

Nonetheless, sometimes, the Streamlabs chat box won’t load.

Instead of getting an error message when issues like these happen, you will simply not see a preview of the chat.

In that case, note that this can happen due to computer issues, download problems, or install inconveniences during the Streamlabs setup.

In most cases, we might be talking about a simple bug - widgets on your stream bug out all the time.

But, if, for example, you enable your chat and the box does not appear on the window screen when you launch Streamlabs, then it is time to find a solution.

Streamlabs OBS Chat Not Working: 5 Ways to Fix It

Whether it is the bot on your chat or the chat feature itself that is not working, we will help you fix this matter in the blink of an eye.

Search no more and analyze each fix on this page so you can find the best option to get rid of issues with the Streamlabs chat feature.

Fix #1: Update Streamlabs OBS

The first thing that you must do is to update Streamlabs to its latest version.

In order to do this, launch Streamlabs on Windows or another OS, search for the Settings bar, and click on Help.

Here, click on the “Check for Updates” button and see if there is a new version of this free software available.

Download and install the latest Streamlabs version, and see if you can enable the chat feature now.

If not, move on to the following fix.

Fix #2: Refresh Steamlabs Twitch Chat

Perhaps you just need to refresh the Streamlabs chat, so all the features appear on the program.

In order to refresh the chat, simply go to the Chatbox Section, and look for the Refresh button above it.

You will spend only a few seconds doing this. If you attempt to refresh the chat, but nothing happens, then forget about this solution and move on to the next one.

Fix #3: Re-Log to Streamlabs and Twitch

Perhaps you need to re-authenticate your credentials on both Twitch and Streamlabs.

Open Streamlabs, go to General, and scroll down until you find the Log Out section.

This will get you logged out from Streamlabs, so you will need to log back in again.

In the same order of ideas, if you have recently changed your Twitch username, this can mess with the chat section.

Thus, log out from Twitch as well, and then log back in. We hope this works for you!

Fix #4: Run Streamlabs with Administrator Privileges

Running Streamlabs with Administrator Privileges is a great way to fix any install issue that might happen when you download the program:

  1. Search for the Streamlabs icon on your desktop and right-click on it;
  2. Scroll down until you see the Run as Administrator option and select it;
  3. Check if Streamlabs chat works now - it should!

You might also need to run the game you are playing with administrator options, but it depends.

Fix #5: Disable Browser Hardware Acceleration

Some settings on your browser source section can disable the chat option without further notice.

Thus, to disable them, these are the steps you must follow:

  1. Open Streamlabs on your PC and look for Settings;
  2. Go to the Advanced section and open it. Then, scroll down until you see the Browser Source tab;
  3. Here, toggle off the switch that says “Hardware Acceleration.” Streamlabs will restart, and after it does, check if you can use the chat now.

Fix #6: Ask Streamlabs Support for Help

If you have tried everything, it is time to open Streamlabs website on your web browser and contact them through the Support Section.

If the problem has something to do with the Streamlabs features, such as the chatbot, chat section, game performance, and more, they will give you useful feedback to help you out.

Nonetheless, remember that Streamlabs is essentially a free program, so their customer support team is frankly limited.

Summary: How to Fix Streamlabs Chatbox Not Working

Not having access to your chat on Streamlabs is really frustrating, but now, you know how to fix it.

Let’s make a recap of the solutions that we have shown you in this post:

  1. Update Streamlabs at all times - update your OS as well if needed;
  2. Simply refresh the chat before going live on Streamlabs;
  3. Log in and log out from Streamlabs and Twitch, especially if you have recently changed your username;
  4. Change the browser source settings to see if this does the trick;
  5. and, at last, contact Streamlabs Support and ask for assistance.

If you liked this post, you will find more useful streaming-related content on our website, so check Launch Kit on a daily basis!

FAQ

Why is Streamlabs Chatbot Failing?

There are different reasons why Streamlabs Cloudbot might be failing, but the most common ones are related to software bugs, outdated software, and problems with the bot integration. You can check the official Cloudbut website to get more information about this matter.



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